Frequently asked questions

Choose a package in the Shop, review its scope, price and delivery time, and click "Buy now" or "Add to cart". At checkout you enter your billing details, accept our terms and policies, and are redirected to the payment provider's secure page to pay.

Yes. Contact us with your requirements. We send a written proposal with scope, price and timeline. Once you approve it, we issue a secure payment link for the agreed amount.

You see your order number on screen and receive a confirmation email. Your project lead contacts you within 2 business days to confirm the information we need and the delivery schedule.

We accept debit and credit cards through our licensed payment provider. The card brands and currencies available are displayed on the provider's secure payment page. International cards are accepted where supported by the provider.

Yes. Card details are entered only on the payment provider's PCI DSS compliant hosted payment page. Our website never receives or stores your card number or CVV. Where supported, payments are protected with 3D Secure authentication by your bank.

You are charged in the currency shown on the package and at checkout. If VAT or another tax applies, it is shown as a separate line before you pay. Your bank may apply its own currency conversion fees.

A failed payment does not create a confirmed order. You can try again from the order page, use a different card, or contact your bank. If you see a charge for a failed payment, contact us with your order number and we will investigate with the provider.

Everything we sell is delivered digitally: by email, secure download link, shared design files, a staging link, or work carried out directly in your own website, store, advertising or social media accounts. The delivery method for each package is stated on its page. Nothing is shipped physically.

Each package shows an estimated delivery time in business days. The timeline starts once we have received the information and access we need from you, which we request in our kick-off email.

Monthly plans are prepaid for one month of service. There is no automatic renewal: before the end of each month we send you a renewal link, and the plan only continues if you pay for the next month. You can stop at any time simply by not renewing.

No. Our fee covers management work only. Advertising budgets are paid by you directly to the advertising platforms (for example Google or Meta) using your own payment method.

Yes. If you cancel before work has started, you receive a full refund. Once work has started, refunds are calculated according to the work already completed, as described in our Refund & Cancellation Policy. Use the refund request form or email support with your order number.

Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank, it can take a further 5–14 business days for the amount to appear on your statement.